Privacy Policy
1. Who is responsible for your information?
Jo Lawless is responsible for the personal information collected through this website. If you have a question about this policy or how we use your data, email info@jolawless.ie.
2. Information we collect
We may collect the following information:
- Order and account information: your name, email address, phone number, billing address, delivery address, order details and account details where you choose to create an account.
- Payment information: payment is processed by Stripe and, where available, PayPal. We do not store your full card details.
- Contact information: information you provide when you email us or submit an enquiry.
- Technical information: your IP address, browser type, device information and website-use information, where collected through essential cookies or consented analytics cookies.
3. Why we use your information
We use personal information where necessary to:
- process, deliver and manage your order;
- take payment and help prevent fraud;
- communicate with you about your order or enquiry;
- provide customer support, refunds and returns;
- meet legal, tax and accounting obligations;
- maintain the security and operation of the website; and
- improve the website and our products, where you have consented to optional analytics cookies.
Our lawful bases under data-protection law are performance of a contract, compliance with legal obligations, our legitimate interests in running a secure business and website, and consent where required.
4. Payments
Payments are handled by Stripe and, where offered, PayPal. These providers process payment information as independent controllers in accordance with their own privacy policies. We receive the information needed to confirm payment and manage your order, but we do not receive or retain your full card number or security code.
5. Cookies and CookieYes
We use CookieYes to manage cookie consent on this website. Strictly necessary cookies may be used to make the website work, including remembering basket contents, supporting checkout and maintaining security.
Optional cookies, such as analytics or marketing cookies, will only be used where you have given consent through the CookieYes banner. You can change or withdraw your preferences at any time by selecting the Cookie Settings option available on the website.
For further detail, please see our Cookie Policy where available.
6. Who we share information with
We only share personal information where necessary to run our business and fulfil your order. This may include:
- payment providers, including Stripe and, where used, PayPal;
- delivery and courier providers;
- website hosting, e-commerce, email and technical-support providers;
- professional advisers, such as accountants or legal advisers, where necessary; and
- public authorities where we are required to do so by law.
We do not sell your personal information.
7. International transfers
Some service providers may process information outside the European Economic Area. Where this happens, we will use appropriate safeguards required by applicable data-protection law, such as an adequacy decision or standard contractual clauses.
8. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected. Order, billing and transaction records are generally retained for up to seven years to meet Irish tax and accounting requirements. We may retain information for longer where required to establish, exercise or defend legal claims.
9. Your rights
Subject to applicable law, you may have the right to request access to your personal information, have inaccurate information corrected, request deletion, restrict or object to certain processing, request a portable copy of information you provided to us, or withdraw consent where processing is based on consent.
To exercise a right, email info@jolawless.ie. We may need to verify your identity before responding.
You also have the right to make a complaint to the Irish Data Protection Commission. Details are available at www.dataprotection.ie.
10. Children
This website is not intended for children to make purchases without the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate authority.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with its updated date.
12. Contact us
For privacy questions or requests, contact us at info@jolawless.ie.